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Free preliminary design is only offered to customers who buy from us. Free Customer support as detailed above is for B2C customers who pay published materials prices. Time exceeding the above detailed limit will be charged at hourly rate. B2B customers (such as contrators, developpers, resellers, dealers, etc...), who buy at discounted prices, are elligible for one free four hours training session per type of product. Once trained, technical support will be charged at hourly rate,as detailed in the below schedule:
Item | Hourly Rate (CAD$/Hour) | Minimum Billed Time | Notes |
---|---|---|---|
CAD Operator | 90 | 1 Hour | 1, 4 |
Engineering (Mechanical or Electrical) | 185 | 1 Hour | 1, 4 |
Private Training Courses (Virtual or in our premises) | 135 | 4 Hours | 1, 4 |
Technical Support (Virtual or Phone) | 135 | 1 Hour | 1, 4 |
Technical Support (at Customer's Location with no air travel) | 135 | 1 Hour | 1, 4 |
Technical Support (at Customer's Location with air travel) | 135 | 8 Hours | 1, 2, 4 |
Private Training Courses (at Customer's Location with no air travel) | 135 | 4 hours | 1, 3, 4 |
Private Training Courses (at Customer's Location with air travel) | 135 | 8 Hours | 1, 2, 4 |