Shipping Territory
We ship to everywhere in Canada and the US.
Customer will have the option to choose shipping speed (basic, same day, etc...) and carrier (we deal with UPS, Purolator, FEDEX, etc...).
Automatically calculated shipping is valid for orders weighing 68 Kg (150 Lb) and below, for heavier orders weight and price based shipping formulas apply.
Automatically calculated shipping is now available for the US.
For International customers from Mexico, Caribbean Islands and other countries, please contact our sales team at orders@hydrosolar.ca for shipping cost calculation.
Delivery Time
Please allow for 7 to 8 weeks for the delivery of not in stock items. We process orders within 2-3 business days of order receipt. In Stock Items are expedited immediately after order processing.
For Hydronic floor heating materials such as PEX Pipes, fittings, manifolds, valves and accessories, please allow 7 to 10 days for delivery.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Pricing Policy
Our prices can be seen in multiple currencies (USD, CAD, GBP, etc...) However checkout is in Canadian Dollars only (Applicable exchange rate will be applied at the time of order). Duty tariffs (if any) are included in our prices for Canadian customers only.
For US and other countries customers, we are not responsible for any customs and taxes applied to your order. All customs fees (such as duty, charges on duty, clearing, etc....) incurred after shipping are the responsibility of US customers.
Due to recent tariffs modifications between US and Canada, we recommend to our US customers to verify applicable customs tariffs rates (if any) and imports regulation changes.
Damaged Items
http://www.hydrosolar.ca (Owned by Aqua Solanor Inc.) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim. Damaged Items Claim shall be sent to orders@hydrosolar.ca with 30 Days from Purchase Order Date. All Claims received after 30 days from Purchase Order will be rejected.
Restocking Fee
A 25% Restocking Fee is applied on all Enersol, Resol and S-Power Products and 50% on all Multiaqua products. The Refund will cover the fully paid price minus restocking fee and shipping cost.
For all other products, if order was packed in a crate and canceled before shipment being picked up by carrier, the cost associated with order packaging will be billed to customer. Online payment fees are not refunded as well.
Shipping Provider
Hydro Solar Innovative Energy (Owned by Aqua Solanor Inc) reserves the right to choose the best shipping provider for your order based on delivery delays, quality of service and availability after preparing your order. Shipping cost booked at the time of placing your order might not be available at the time of pick-up.
Packaging
We Package your order in a way to protect the shipped items against any breakage and tough handling by shipping firms. We recommend inspecting your order at receipt.
Return & Refund Policy
Our Return policy lasts 30 days. If 30 days have gone by since your order receipt, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Heat Pumps, Solar Panels and all used products.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@hydrosolar.ca.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping of returned order
To return your product, you should mail your product to the address shown in the "Contact Us" menu. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.